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    CRM is Mission Critical Just Like ERP According to Commence Corporation

    CRM is Mission Critical Just Like ERP According to Commence Corporation

    Selecting the right CRM solution for your business can be a daunting exercise. There are plenty of options and a myriad of consultants eager to offer their advice, but no one has found the magic formula that will ensure your success. The continued growth of this industry sector has attracted some the most prominent software providers, yet the level of dissatisfaction among companies that have implemented these solutions remains high. Clearly something is wrong.

    The introduction of software as a service, (SaaS) pioneered by companies like SalesForce.com, NetSuite, and RightNow Technologies has inspired more businesses to move forward with CRM. This new deployment model has proven to reduce the initial cost of hardware and software acquisition and alleviate the lengthy implementation cycles that have plagued the CRM industry for years. Industry reports confirm that businesses both large and small are gravitating to the SaaS model, prompting other mainstream companies such as Oracle and Microsoft to enter the space. But, has SaaS solved the real problem with CRM? Despite the reduced cost and deployment time of SaaS, user adoption continues to be an issue and cancellations among the providers remains a serious concern. What then is the problem with CRM?

    The answer may be two-fold, beginning with management’s failure to recognize that the successful deployment and use of a CRM system requires proper planning, the assignment of skilled resources, and a commitment to its utilization. Let’s compare for a moment the implementation of accounting and ERP software to that of CRM. Accounting and ERP systems enjoy a high degree of success with regard to implementation and use even though they require hardware, software and lengthy implementation processes. Yet we said earlier that this was one of the initial problems with CRM. Interestingly enough Accounting and ERP systems due to their complexity and regulatory requirements also require the commitment of management and a team of highly skilled resources to ensure a smooth and successful implementation. Before any implementation begins a great deal of planning takes place, internal procedures are documented and a skilled project team is assigned. The vendor selected will also be required to have an experienced team of people on site before, during and after the implementation. Why are companies willing to make this level of investment in planning and resources allocation? Because Accounting and ERP is serious business and mission critical to the organization. CRM however is often viewed as just software for the sales guys and receives a lukewarm reception from the management team who are unable to connect with its utilization and value.

    Larry Caretsky is the CEO or Commence Corporation (www.commence.com) a provider of CRM solutions for the Manufacturing, Distribution and Construction sector. Caretsky has authored several white papers including Six Points to Consider, Getting Back to Basics, CRM an Executive Perspective and Practices That Pay, a book that describes how to Leverage Information to Achieve Industrial Selling Results.

    Getting A Laser Detector To Prevent A Speeding Ticket

    Getting A Laser Detector To Prevent A Speeding Ticket

    It’s embarrassing to be the one sitting on the side of the road waiting for your speeding ticket as hundreds of people, some you know and some you don’t, pass by. Most likely it is on a strip of road that you drive everyday and this just happened to be the day you got targeted by that laser gun.
    This might be when you think about purchasing one of those little gadgets that will give you some notice when one of those “guns” are pointed in your direction. You might want to get a laser detector, especially after you see the amount of the speeding ticket.
    After that first ticket, or maybe after numerous tickets, you may begin to understand why there is so much “fuss” about these devices. This is where you will need time, patience, and information to make sure that you get the most up-to-date radar detector at the right price for you.
    The older radar detectors worked by using radio waves to detect the speed that the motorist was traveling. The laser guns are more precise and actually, harder to detect by a “fuzz buster.”
    When researching which type of detectors works best, the Valentine One Radar seems to be one of the most promising on the market today, when it comes to the best radar detector available. One reason why it is so impressive is that it never goes out of date because it can always be sent back to Valentine for the newest updates. The laser detector they are selling today is actually the same one that they sold several years ago; they just keep updating the technology.
    We all know that the best solution to avoid speeding tickets isn’t a laser detector or radar detectors jammers. The best way to avoid a speeding ticket is to simply avoid speeding altogether. But although most of us are typically law abiding citizens, this is the one law that most every driver breaks at some time or another.
    Whether it is intentional or not, it only takes being caught that one time by a law enforcement officer to get a ticket. And although the laws are in place for everyone’s safety, it is hard to swallow when you get a citation and nobody was hurt or you really were unaware of your speed.
    So, the best advice for the safety of yourself and everyone on the interstate, side streets, or roads that you are traveling on is to just slow down and leave early enough to get where you are going without the need to speed. However, if you are prone to rushing here and there, especially when traveling great distances and you want to avoid speeding tickets, then do your research and find the best laser detector for your needs and budget.

    Telepresence Now- A Must Read

    Telepresence Now- A Must Read

    There was a time when organizations incurred huge costs on business travelling for its executives. The business trips would mean big expenditure and a lot of time expended. This meant that losses were occurring on two fronts mainly: time and money which the organizations could have utilized in to other avenues and diminishing employee satisfaction as they stayed away from their families for a long time, travelling in a far away country.
    Telepresence has brought about a notable turnaround in the entire situation and there has not only been a notable reduction in the travelling costs and time, but the employee morale graph has also travelled northwards as the travelling has come down. In other words, Telepresence has improved the productivity and profitability of the organizations.
    Telepresence now is a hugely evolved concept from the time it was actually conceived and implemented. Telepresence now can be seen in myriad applications that impact our lives directly. Some of the implications of the most recent happenings are listed below:
    Telemedicine: Consider a hospital where the doctors are operating on a patient in a critical condition. The team of doctors needs expert inputs and advice from doctors from a remote location. Instead of wasting critical time by flying the doctors down, the hospital uses video conferencing facility where the doctor from the remote location can assess the condition of the patient virtually and advise appropriate course of action. Hence, video conferencing has proved to be a boon.
    Entertainment: Consider an entertainment park that can take the visitors on virtual trip to the dense African jungles and experience it like one who has actually visited the jungles. This is a great idea of entertainment without the associated risks of going to the jungle.
    Teleconferencing: Teleconferencing enables you to conduct conferences among multiple participants who may be located at different parts of the globe.
    Hence, Telepresence now has evolved to revolutionize the entire process of communication thereby making it faster, more cost effective, more efficient and more convenient.
    The major players who are into making Telepresence solutions have been Cisco, TANDBERG and Polycom. The Telepresence solutions these organizations make are reputed and have been implemented in many locations and organizations across the world. These organizations have made critical contributions and products in the field of VTC, teleconferencing solutions, intranet video and audio, just to name few of the product lines. Cisco is specialized in Telepresence infrastructure and VTC management.
    Hence, it can be seen that solutions on Telepresence for the organizations continue to be a onetime investment and they continue to slash travelling costs and time continuously, year after year. No wonder than that these solutions have been embraced all over the world with great gusto and acceptance.

    Engineers – Here Are Ten Ways To Improve Your Writing

    Engineers – Here Are Ten Ways To Improve Your Writing

    Ernest Hemingway once wrote “Easy writing makes hard reading.” Not many people in industry aspire to write like Hemingway, but his advice has as much bearing for you as it does for novelists. A casual approach to writing can result in communications that can actually hurt your company’s business and your reputation.

    How does this happen? If you are like most technical people, you assume that your writing is adequate for your daily business communications. Or if you know that your writing is less than adequate, you may avoid writing or do as little of it as possible.

    Both of these attitudes can be disastrous.  They lead to communications that fail to accomplish what they must if your company’s business and your own career are to succeed and grow.

    We’ve all have read emails, specifications, and proposals that are at best confusing and at worst impossible to understand. Because we really need the information we read them over and over trying to decipher them. Does this mean this or does it mean that? Eventually, if we cannot figure out what the writer is saying, we have to contact him to find out what he meant. This takes time from us and from him that could be spent more productively.

    You don’t want to find yourself with the unfortunate reputation as someone who cannot communicate clearly. And you won’t, if you keep in mind the critical importance that written communications can have to your chances for advancement at your company.

    What follows are ten ways you can improve your writing. Using any one of these will improve your writing dramatically. Use them all and you’ll have gained a reputation as someone that can be counted on to provide some clear thoughts on complex issues.

    1 – Know your audience

    Before you begin to write, consider who your audience is and then aim your writing at that audience. Often there’s a shared background within an audience that lets them understand certain terms and ideas. When you write a memo to management, for example, you may have to use clearer and more meaningful terms then you’d use if you were writing to engineers.

    Remember, the reason that you write is to communicate. The burden is on you, the writer, to accomplish this. It is not on your audience.

    2 – Know What You Want to Say

    Before you begin writing, ask yourself what it is you to say. What is the information you need to convey? Decide what this information is and write it down at the top of your paper (or type it at the top of your computer screen).

    For example, you may need to write a clear description of a software bug for a technical writer to use in a release note. Write, “I want to describe this bug so that the technical writer has enough information for her release notes.”

    While this may seem elementary, it is an important step. Often, poor writers will know what it is they want to say, but after sitting down to write, they go off in a completely different direction. This is easy to do because the act of writing brings many different ideas to mind. The statement of purpose will keep you focused and lead naturally to the next step.

    3 – Use an Outline

    After you know what you want to say, decide what supporting information you need to achieve your purpose. Make a list of everything that comes to mind. A number of ideas will probably occur to you. For example, with the bug report above, you might make the following list:

    • Software release affected
    • How the problem presents itself
    • Workarounds

    This list is the frame upon which you’ll construct your communication. It contains all the subjects that you’ll need to cover as you write. You’ll want a separate paragraph for each subject.

    4 – Use Topic Sentences

    A topic sentence introduces a paragraph and is important because it indicates that the paragraph is about. This lets the reader know what kind of information to expect.

    After you’ve developed your outline, use it to write the topic sentences that will introduce each paragraph.

    Continuing with our example, use the outline list to start the following topic sentences:

    • This bug affects the following releases…
    • If you are using the September 09 version of release 3.4 and 5500 chassis you may experience…
    • Use the following workaround…

    5 – Keep Paragraphs Short and Focused

    Keep all your paragraphs short and focused on the topic sentence. As you write, you’ll find that other ideas and thoughts come up. But if you write ideas down as you think of them, your writing will become confusing and your paragraphs will be too long. You will find yourself losing track of what you are trying to say.

    Get into the habit of sticking to only one though in each paragraph. As additional thoughts come, write them down off to the side, or if you’re using a word processor, in parentheses. When you finish, go back to these extra ideas and determine if they support what you want to say. If they do, decide whether they fit within existing paragraphs or if they need their own separate paragraph.

    6 – Use the Active Voice

    Instead of writing, “All bug reports are to be written according to the standards in the Engineering folder of 9/19/05,” write, “Use the standards in the Engineering folder of 9/19/05 when writing your bug reports.”

    The active voice is easier to understand than the passive. If you use the active voice, you’ll find your own thinking will become clearer and your readers will have an easier time understanding what you are saying.

    7 - Use Simple Words

    Use words that are easy to understand. Remember, you’re trying to communicate information. Using uncommon or hard-to-understand words will make you writing confusing even if you use them correctly. When readers come upon a difficult word, they are more apt to skip over it than to reach for a dictionary. When that happens, you’ve failed at achieving your purpose.

    8 – Avoid Hackneyed Phrases

    We are all familiar with phrases like pursuant to you letter; herein contain; yours in receipt of; be advised that. These phrases (and all their relatives) are intrinsically confusing and indicate that the writer hasn’t put much thought into his or her writing.

    Besides being the mark of the poor communicator, hackneyed phrases frustrate effective communication. When a reader comes across one of these tired phrases, the natural impulse is to look beyond it to something that captures interest. This often means missing important information located near the banal phrase.

    9 – Edit

    Always write a first draft. When it is finished, edit your writing. Look for typos and sentences that don’t make sense. Check your spelling. If your word processor has a spelling checker, use it.

    10 - Read Out Loud

    Be sure to read your communication out loud. Often, a paragraph that doesn’t sound right has an underlying structural or logical fault. If it doesn’t sound right, find out why.

    If you have the time, place your communication off to the side for a day or two before you re-read it. You’ll be surprised at how it looks after this brief period.

    Any one of these tips can improve your written communications. Use them all and you’ll find that you have significantly increased the odds for succeeding at your business.

    Linn Service Centre – Look After Your Loved Ones

    Linn Service Centre – Look After Your Loved Ones

    If you were fortunate enough to own a Lamborghini (retail cost of the Lamborghini Gallardo range of luxury car is ?140,300-?149,500), a four-door four -seater Bugatti Veyron (?900,000, no your eyes don’t deceive you that was a cool nine hundred thousand pounds) or, you wanted to follow in the footsteps of 007, James Bond and own an Aston Martin DB9 (?120,000), one area you would not wish to compromise on was the care of your prized possession.

    Just as the owner of a high performance automotive dream would not contemplate trusting a neighbour (who likes to tinker with machinery) service or repair their precision motor vehicle, the owner of Linn products would never consider allowing anyone other than a Linn approved service centre anywhere near their home theatre, multi-roomed entertainment systems or their Linn hi-fi.

    Linn products have been lovingly created by hand and are meticulously engineered for clients who value quality and excellence and would expect nothing less from a company of Linn’s well deserved reputation.

    Rococo systems and design is an approved service centre for Linn products and take care, of not only, clients after care requirements for their Linn equipment, but, can be involved from conception , inception and beyond.

    The design team at Rococo systems have over two decades experience of matching fine quality precision engineered products to our deserving clients and can advice on the set-up and installation of all of Linn’s product range. If you are looking for a Linn hi-fi in the lounge, a music system throughout the home or, indeed, a home theatre system to cover every room in the house then Rococo can design, install and fit the most suitable Linn products to meet your needs and should the worst happen, our approved service centre can repair Linn products to their impressive and precise best.

    Rococo systems and design are approved by Linn to fit, install and repair Linn’s product range and can offer advice, design and complete Linn product installations into your home.

    Rococo Systems & Design are one of the UK’s leading custom installers and are Linn Hi-Fi specialists. Based in London and Essex and working throughout the UK and Europe. They have over thirty years experience in the custom installation and Hi-Fi market with the proven breadth of knowledge and expertise that our customers demand to ensure the success of their projects.

    Rococo Systems & Design is a one stop shop providing full consultancy, design, project management, supply, installation and after care service for the bespoke installation of home entertainment and automation systems. We work with home owners, commercial developers, architects, yacht owners and interior designers.

    The Rococo Systems and Design team are also a member of CEDIA – the Custom Electronic Design and Installation Association. CEDIA members are committed to higher standards of ethics, insurance, education and experience. These are qualities that give you peace of mind, and of course the finest in custom electronic design and installation.